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FAQ

Contact Info: shealynn@gmail.com

 

How long will it take to get my order?

Current turnaround/production time is 7-10 business days.

Current turnaround/production time for ALPHABETS & NUMBERS & CUSTOMS (including wedding stamps) is 10-12 business days.


When paying for shipping, please note. Priority and Overnight shipping does not put you at the front of our queue. Shipping is just shipping. If you would like a rush order, please contact us. (Rush orders are subject to an additional fee) Turnaround times are BUSINESS days. We do not ship weekends or federal holidays, therefore, those days will not be included in turnaround times.

We are working tirelessly to lower these times, as we know everyone wants their cutters.

Once shipped most domestic orders take anywhere from 1 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 12 weeks.

 

Our Return Policy

We do not offer refunds or exchanges.

Please check ALL of your cutters upon receipt. Sometimes USPS is a bit rough with packages and on rare occasions cutters can arrive broken. Please email us within 2 WEEKS of receiving your cutters for a replacement. We will not replace them after 2 weeks. 

 

Cookie Cutter of the Month Club Info

Cookie Cutter of the Month Club cutters are sent by the 10th of every month. In order to receive the current month's box you must sign up by the end of the prior month. If you don't, you will be on the list for the following month. Cookie Cutter of the Month Club includes no less than 4 cookie cutters monthly and we're now starting to include a fun new baking supply in each box (starts October 2016). Contact us with further questions: shealynn@gmail.com

 FREE COOKIE CUTTER FRIDAY ends st 11:59pm MST every Friday. If orders are placed after that time, a free cutter will not be sent with your order. Please be sure to get your orders in before the cut off time. 

Other Information

Thank you for visiting SheyB Cookie Designs!


Please read through the entire FAQ below. If you have additional questions, please don't hesitate to contact us at shealynn@gmail.com 

ALL sizes are approximate and measured at the widest/longest point of each cutter. The "lip" of the cutter is the biggest part of the cutter. Sometimes that means diagonal too. Again, all sizes are approximate.

If you'd like a custom cookie cutter design, please contact us by clicking the "contact" link. Or email us: shealynn@gmail.com

If you're ordering a custom wedding stamp, please be very specific if you need changes done to your stamp. Your stamp will come looking just like the photo (with your names and dates - of course) unless otherwise requested in the notes or an email. 


Cookie cutters ship within 7 business days unless otherwise stated. Alphabets are currently taking 10-11 business days. There are 26 cutters in each alphabet which takes quite a bit of time to print. Times are subject to change without notice. Turnaround time means production time. It *never* includes shipping time. We are working diligently to lower our turnaround time. We print almost 24 hours a day to ensure the fast production times we can.

We ship worldwide. All shipping costs are added in to your total during checkout. We are not responsible for customs fees. 

Cookie cutters are NOT dishwasher safe. Hand wash only with warm (not hot) water and soap. Let air dry.

Cookie cutters are made with a food safe PLA plastic.

No refunds will be issued on ANY cookie cutters.